The account you were looking for has been suspended due to non payment

To resolve this and resume website hosting please contact confirming that payment has been made.

Although full terms and conditions can be found here, please note the terms below that relate to payments, account suspension, account cancellation and data deletion.


4.1 CHARGES – Websites, SEO and PPC Contracts

4.1.1 In consideration of the provision of the Services by the Company, the Customer shall pay the Charges as set out in the Contract, Proposal document, Engagement Letter or Invoice.

4.1.2 The Charges contained in the Contract exclude VAT, which the Company shall add to its invoice at the appropriate rate.

4.1.3 The Customer shall pay the Charges in instalments as detailed in the Contract or Invoice, if so applicable. The first instalment shall be made on the date of the Contract and the remaining payments shall be made by regular payment to the Company’s bank account on the dates set out in the Contract.

4.1.4 If the Customer fails to make a stage payment as agreed when it falls due, and has not remedied this breach within five working days, the stage payment facility will cease and the full balance will fall due for payment as debt immediately.

4.1.5 Time for payment shall be of the essence of the Contract and/or Invoice.

4.1.6 All sums payable to the Company under the Contract and/or Invoice shall become due immediately on its termination, despite any other provision. This condition 4.1.6 is without prejudice to any right to claim for interest under the law, or any such right under the Contract.

4.1.7 The Company may, without prejudice to any other rights it may have, set off any liability of the Customer to the Company against any liability of the Company to the Customer.

4.1.8 In the event that this Contract is terminated prior to the end of the Term (or any period of Renewal), the Customer shall not be entitled to any refund (except at the sole discretion of the Company) of any of the Charges that are due or would become due in respect of the Services during the Term, which shall, if not paid in advance become due and payable in full on the date of termination.

4.1.9 As regards Charges in respect of Website Design services the Customer will pay to the Company an advance payment (the amount of which is at the sole discretion of the Company) prior to commencement of the provision of the Services. The aforementioned advance payment is non-refundable under any circumstances.

4.1.10 Refunds may be given at the sole discretion of the Company and only by bank transfer

4.1.11 Any work produced by The Company remain the sole property of The Company until full and final settlement of all charges outlined in The Contract, Proposal Document or Engagement Letter.

4.1.12 The Company may also invoice the customer for any additional services which the Company performs which fall outside the scope of the Services (the “Additional Services”). The Company shall calculate its charges for the Additional Services on an hourly basis in accordance with the number of hours spent performing the Additional Services at the Company’s charging rates in force from time to time. The Company shall charge on a time and materials basis for performing the Additional Services. The Company shall invoice the Customer separately for the Additional Services. The Customer shall pay the Company’s invoices for the Additional Services within 14 days by cheque or bank transfer to the Company’s bank account.

4.2. Domain Name & Web Hosting Charges

    1. Please note that when purchasing a Domain Name & Web Hosting Service, you are obliged to pay for that Service for the whole of the Minimum Term of 365 days from commencement.
    2. We reserve the right to seek to recover any outstanding amounts due by you by other means, including referring the debt to an external debt recovery agent and/or by taking appropriate legal action. If your outstanding payment is referred to our external debt recovery agent then you may become liable for additional fees and charges and you agree to pay such charges in addition to the outstanding amount owed to us.
    3. Time for payment shall be of the essence. No payment shall be deemed to have been received until we have received cleared funds. Furthermore, if your payment is still deemed to have not been received we may, at our discretion, suspend or terminate any Domain Name & Web Hosting Services we provide to you from time to time.
    4. Once the domain name has been successfully registered, it will need to be renewed periodically to ensure we/you retain registration of it.
    5. Domain Protection and Auto Renewal. All customers are made aware of our Domain Protection and Auto Renewal feature which will continue to renew the domain names for the customer. You hereby authorise us to automatically renew the domain name for you unless you have cancelled the Domain Registration and Renewal Service in accordance with clause 4.3.
    6. You acknowledge and agree that we may place a number of locks on any domain registered with us either at the time of registration or at any time thereafter and without further notice to you. The locks that we may place on a domain include ‘clientDeleteProhibited’, ‘clientTransferProhibited’ and ‘clientUpdateProhibited’.
    7. You acknowledge and agree that we may suspend your web hosting and domain name services from time to time in the event of non payment and that all charges fall due and must be paid before any domain locks referred to in clause 4.2.5 are lifted to enable your services to be transferred out.

4.3. Duration of the Services and cancellation

    1. That part of the Contract or Invoice relating to our Domain Registration and Renewal Service will commence on the date we commence your services and your domain is registered with the appropriate Registrar or your hosting account has been activated. It will continue until:
      1. we have registered the domain name you have requested (the “Domain Name”) and you subsequently ask us not to renew the registration of your Domain Name, by notifying us in writing.
      2. we terminate the supply of our Domain Registration and Renewal Service because:
        1. the Domain Name is no longer available for registration
        2. in the event of non payment
        3. of some other reason preventing the registration of the Domain Name.
    2. If we terminate the Domain Registration and Renewal Service under clauses 4.3.1 and 4.3.3 we will refund the price you have paid for the Domain Registration and Renewal Service to the credit card, debit card or other account you used to make the payment.
    3. That part of the Contract relating to Services other than our Domain Registration and Renewal Service will also commence on the date we send you Confirmation. Unless such Services are terminated as provided in this clause they shall continue for the minimum period of time that applies to the Service you have purchased (as these are set out on our website and subsequently confirmed in the Acceptance Confirmation) (“Minimum Term”). After expiry of the Minimum Term, they will continue on a month to month basis until terminated:
      1. by you, as a Customer, informing us of your decision to cancel the Contract by a clear statement (e.g. a letter sent by post, fax, e-mail, through our support ticket system and providing thirty (30) days notice.
      2. by us giving to you at least thirty (30) days advanced notice in written sent to the then current email address registered against your account
    1. You will not receive any refund of the price you have paid for the Domain and Web Hosting Services you have cancelled
    2. Without prejudice to any other right to terminate or suspend the Services we may have under these terms and conditions, our Terms of Website Use or our Acceptable Use Policy we may terminate the Contract at any time by giving you thirty (30) days advance notice by emailing you at the email address registered against your account.
    3. Notwithstanding anything to the contrary in these terms and conditions, if you are in breach of an obligation of these terms and conditions we may terminate the Contract by seven (7) days notice to you and/or, at our absolute discretion, terminate or suspend without notice any individual Services we provide to you from time to time.
    4. Expiry or termination of the Contract shall be without prejudice to any rights and liability of either of us arising in any way under that Contract as at the date of expiry or termination.

4.4. Deletion of your data

    1. If you cancel your Services, any data we hold or host in relation to the Services you have cancelled will be immediately and permanently deleted from our system. Accordingly, you are strongly advised to make appropriate copies of such data before you cancel your Services or they are cancelled by the Company in accordance with clause 4.3.
    2. If your services are not paid for we reserve the right to remove any and all data in terminating your services due to non payment per clause 4.3